Unknown error 0XE80000A – Steps to fix iTunes error 0XE80000A instantly


When trying to connect to an iOS device via iTunes, you may sometimes fail to do this job as the iTunes will display an unknown error 0XE800000a saying that “iTunes could not connect to this [device]”. Most of the time, this error can be caused when the contents of your lockdown directory are unusable and you are able to fix it instantly with the following instructions.

iTunes error 0XE800000a

Typically, the solutions vary depending on your Windows operating system. Anyhow, the steps below will help you solve iTunes error 0XE800000a instantly.

If you are using Windows XP, follow these steps:
*Quit all iOS devices from your computer, and close iTunes at the same time.
*Then, double click to open My Computer.
*Choose Tools > Folder Options ->View tab and select the option to “Show hidden files and folders.”
*Click OK to save your resetting.
*Navigate to the following folder on your computer: C:\Documents and Settings\All Users\Application Data\Apple. Sometimes, the drive letter can be different according to your own system.
*Locate the Lockdown folder and move it to the Recycle bin.
*Then, you can reconnect your iOS device and open iTunes to see whether the unknown error 0XE800000a has been solved or not.

If you are Windows Vista or Win 7, some steps will be a little different. But they are very easy to be performed as you can see below:
* After disconnecting your iOS device and your iTunes, open My Computer,
*Choose Organize > Folder and search options. Then, select the View tab and change the “Hidden files and folders” option to “Show hidden files and folders”, and then click OK.
*Locate and navigate to this folder: C:\ProgramData\Apple
*Move the Lockdown folder to the Recycle bin.
*And then, reconnect your iOS device and open iTunes again to try another connection.

After the above steps, I believe the unknown error 0XE800000a will be solved immediately no matter you are running Windows XP, Vista or Win 7. Anyhow, if you still fail, the problem might rely on the program or the computer itself. If at this case, the first thing you should do is to check and remove all computer viruses. Besides of collecting & stealing users’ information, viruses are capable of stopping you from connecting to some devices correctly, causing the appearance of error 0XE800000a on iTunes when you are trying to connect your iOS device.

Secondly, check and make sure you are running the latest version of iTunes. Or you can directly uninstall the correct one from your PC and re-download the latest one from Apple website & reinstall it on your PC. Sometimes, a missing, corrupt or broken file associating to iTunes can stop you from using the program correctly by showing either unknown error 0XE800000a or error 1439. By the way, to completely uninstall it from the computer, you can directly go to Start, Control Panel, Add/Remove programs, locate and uninstall the iTunes from your computer.

However, before reinstalling iTunes it is highly recommended that you can first check and repair registry errors. Registry is a place that collects and stores all information of the hardware & software on the computer. That is to say, no matter whatever you do on the computer, for example, uninstall/install a program, change the web browsers’ homepages or even log onto an email account, all information will be automatically add into this database. However, not all entries will be completely removed when you uninstall the program, making the database a mess with useless, invalid or broken entries. All these will sometimes stop you from reinstalling a program, running the computer smoothly or causing some unexpected errors to the PC. Some broken entries will not allow you to reinstall your iTunes or even directly cause the appearance of iTunes unknown error 0XE800000a. So, the final thing you should do to solve error 0XE800000a on iTunes is to completely scan your whole PC with an advanced registry utility and remove all errors instantly.

Still troubled with the annoying unknown error 0XE800000a in connecting your iOS device via iTunes? Take the above steps now and you can instantly run your iTunes & computer correctly without problem.

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Posted by Daisy in Blog iTunes error on October 30th, 2012 | 2 Comments

2 Responses to Unknown error 0XE80000A – Steps to fix iTunes error 0XE80000A instantly

  1. Ramona Helen -  November 1, 2012 at 11:49 pm

    I connected it to my computer (Windows 7) and when I went on iTunes, this came up.
    iTunes could not connect to this iPod because an unknown error occurred (0xE800000A).
    its been doing this now for a few months and when i plug it in it says to restore it so i do, but after itunes wont recognize it at all.
    I was navigated to your post via Google search, and sincerely hope that you deal with the error for me.

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  2. Gaines Agar -  November 4, 2012 at 7:18 pm

    I jailbreak my ipod touch with redsnow. it jailbreaked then i press restore and now when i turned on my ipod touch its like when u but it there is a wire pointing to itunes and when i connect it to itunes it says itunes cannot connect to this ipod because an unknown error occured (0xE800000A). Thanks a million to tell me how to solve the error.

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